Service Request Ticket

Service Request Information

CONTACT	Name	Schowalter, Dana	Date	Dec 11, 2019 12:10 PM
	Department	Humanities Division	Phone	89240
	Location		Email	schowalterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190527 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5K7ZL410	Location	PDR
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:70:14:43
	Bluetooth NIC	A4:83:E7:3B:9A:5C

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 12, 2019 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 12, 2019 02:46 PM	She tried adapter on adapter. Didn't work. I brought a VGA cord and it worked.	Add Attachment
Megan Thibeault	Dec 11, 2019 03:12 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Dec 11, 2019 12:22 PM	Adapter 20190527	Add Attachment
Stephanie Magee	Dec 11, 2019 12:14 PM	please let Dana know if you plan to come 12/12 in the am	Add Attachment
Stephanie Magee	Dec 11, 2019 12:13 PM	until 2 and tomorrow till anytime.	Add Attachment
Megan Thibeault	Dec 11, 2019 12:13 PM	double-check W#, update inventory	Add Attachment
Stephanie Magee	Dec 11, 2019 12:10 PM	Dana let us know her adapter for her new computer is not working. She is able to display her laptop to her monitor without the adapter but with the adapter nothing works. We would like to try updating drivers and getting the adapter to work before purchasing another.	Add Attachment