Service Request Ticket - # 74839

Service Request Information

CONTACT Name Flesch, Breeann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2019 12:36 PM
Department Computer Science Division Phone 89489
Location Email fleschb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170671[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W24C4HV29 Location Parts Shelf

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:89:64:3E


Bluetooth NIC DC:A9:04:79:76:EB

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Dec 16, 2019 08:46 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Dec 16, 2019 08:46 AM 
Uninstalled Adobe 2018 and re-installed 2019.  
Logged in to Creative Cloud.  Working now.
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Anthony Franklin Dec 13, 2019 08:21 AM 
Status changed from (2) Scheduled to (7) Waiting for Contact
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Anthony Franklin Dec 13, 2019 08:21 AM 
Hi Breeann, 

Is there a time today that you are available 
for me to come take a look at your Adobe again?  
We did some troubleshooting in the office and 
think we may have figured it out.  

Thanks,
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Anthony Franklin Dec 11, 2019 04:11 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Anthony Franklin Dec 11, 2019 03:25 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Dec 11, 2019 03:25 PM 
Went out to troubleshoot and she was not there.  
Emailed her.
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Megan Thibeault Dec 11, 2019 03:12 PM 
Task reassigned to Anthony Franklin.
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Megan Thibeault Dec 11, 2019 03:12 PM 
Can you help this user please
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Stephanie Magee Dec 11, 2019 12:36 PM 
****This is an email****
Hello UCS,
I am trying to launch adobe, but am getting the 
"sorry something went wrong" message.  I am 
trying to follow your instructions but can't 
find a 'select an account type' option (screen 
shot below).  
Am I missing something?
Breeann
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