Service Request Ticket - # 74848

Service Request Information

CONTACT Name Oxford, Jeremiah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2019 11:09 AM
Department Natural Science Division Phone 88680
Location Email oxfordj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140724[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PBTD42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:8B:71

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Dec 16, 2019 02:28 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Dec 16, 2019 02:24 PM 
Gave him admin rights, set up his printers and he's good to 
go
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Gino Salazar Dec 16, 2019 11:50 AM 
Reimaged to windows 10, I told him it should take 2-3 hours
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Gino Salazar Dec 16, 2019 11:14 AM 
Task reassigned to Gino Salazar.
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Megan Thibeault Dec 16, 2019 09:20 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Dec 12, 2019 11:09 AM 
****This is an email****
Hello again,

I think it may be better that I'm actually in my 
office and that we have someone show up to 
upgrade the computer in order to make sure that 
there are no problems with the transition to 
Windows 10. Would one of your staff be able to 
meet me at my office on Monday, December 16?

Cheers,

Jeremiah Oxford
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