Service Request Ticket - # 74850

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2019 11:46 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20160206[Edit Inv] (opens in a new window) Bldg/Room APSC 501E
Service Tag Description Dell E-Port PlusII Replicator & 130W power adapter
Serial No. 4048573202435 Location Shondra Russell for use with W#20160194 LAtE5470
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 12, 2019 02:36 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Dec 12, 2019 02:35 PM 
Dave changed their group policy, should be good now
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Joe Collinsworth Dec 12, 2019 01:34 PM 
Inventory looks wrong
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Megan Thibeault Dec 12, 2019 01:19 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Dec 12, 2019 12:00 PM 
****This is an email****
Thanks! Today between 2-4 pm would be good, or 
tomorrow morning between 8 am-12 pm.
Thanks,
~Shondra
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Alix Karkanen Dec 12, 2019 11:46 AM 
****This is an email****
 I've been getting the error for awhile, maybe a 
couple of weeks.  I've just been working around 
it, but decided to reach out.  It would be great 
if we can get it resolved.
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Alix Karkanen Dec 12, 2019 11:46 AM 
****This is an email****
Good morning,
We use a database for our program, the data file 
for which is located on the I Drive.  I have been 
having some troubles with an error message that 
says something like "Your access to the network 
was interrupted".  So I have to exit the program 
and re-open it.  I get the error periodically, 
sometimes several times per day.  I called the 
help desk of our database program, but they said 
I should contact you since it sounds like it is a 
problem with the network the I Drive is on.  
Please let me know if there is something we can 
do.
Thank you,
~Shondra
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