Service Request Ticket - # 74851

Service Request Ticket - # 74851

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Service Request Information

CONTACT	Name	Latham-Scott, Kristin	Date	Dec 12, 2019 11:58 AM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190534 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	B1BF0Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B1BF0Z2	Location	Kristin Latham-Scott, Biology Professor
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703, Camtasia Studio WINDOWS v8.4.3 from VISA2014004245;

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 29, 2020 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jan 03, 2020 03:35 PM	support request	Add Attachment
Tricia Flaherty	Jan 03, 2020 03:35 PM	I have sent a report request int oSigmaPlot regarding problems activating here license. hope to hear back from them soon.	Add Attachment
Joe Collinsworth	Jan 03, 2020 12:42 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Joe Collinsworth	Jan 03, 2020 12:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joe Collinsworth	Dec 23, 2019 09:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 20, 2019 02:52 PM	Delivered and setup, just need to finish licensing Sigma Plot as it did not uninstall successfully	Add Attachment
Joe Collinsworth	Dec 20, 2019 11:59 AM	Delivering today	Add Attachment
Joe Collinsworth	Dec 19, 2019 02:43 PM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #74851 Description: GFA SETUP :Dell Latitude 5401 laptop W#20190534 to replace W#20120703 PC laptop for Kristin NS 223 Your computer is finished being imaged and ready to be delivered. I installed all software except Sigma Plot which will need to be moved over from your old computer but I believe it will run on the new one. Please let me know when you are available so I can come set it up for you. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 18, 2019 01:49 PM	Imaging	Add Attachment
Tricia Flaherty	Dec 17, 2019 11:39 AM	**This is an email** Hello Kristin, I assigned a new laptop Latitude 5401 to go to you to replace W#20120703 on December 12th. It is in the UCS Tech work queue under SR#74851. No other details were needed by me, but a UCS Tech should contact you soon most likely via email to discuss software that may need to be transferred and setting up a delivery date and time. I will let them know you inquired about the status. Tricia On 12/17/19 10:51 AM, Kristin Latham-Scott wrote: > Hi Tricia, > > I wanted to check in on my office computer upgrade - did you need other information from me? And do you have a timeline of when a new laptop will be available for my office? > > Thank you, Kristin > > Kristin L. Latham-Scott, PhD SHE/HER/HERS > Professor, Biology > Faculty Senate President, 2019-2020 > Western Oregon University > 345 Monmouth Ave N \| Monmouth, OR 97361 > 503-838-8868 \| lathamscottk@mail.wou.edu > NS 223 \| www.wou.edu/~lathamscottk	Add Attachment
Megan Thibeault	Dec 17, 2019 07:46 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:46 AM	Can you start on this when you have a free moment	Add Attachment
Tricia Flaherty	Dec 12, 2019 12:17 PM	She may have to pay to upgrade if older software not WIN10 compatible	Add Attachment
Tricia Flaherty	Dec 12, 2019 12:17 PM	I am not sure about WIN10 compatibility of any of the tiles listed below but it is all older software listed on her W#20120703 laptop, please discuss with her if she still uses any of these titles and let me know if any give you WIN10 issues: TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722 T:\Systat Software\SIGMA PLOT v11_0 EndNote X5 for WIN from P0083703, T:\Endnote\ENDNOTEX5\ENDNOTEX5WIN Camtasia Studio WINDOWS v8.4.3 from VISA2014004245 T:\camtasia\Studio8WIN	Add Attachment
Tricia Flaherty	Dec 12, 2019 11:58 AM	Laptop LAT5401 W#20190534 is on the inventory Counter in ITC008 with GFA SETUP form to replace laptop (WIN7) W#20120703 for Kristin Latham-Scott, Biology Professor NS223.	Add Attachment