Service Request Ticket

Service Request Information

CONTACT	Name	Chiles, Rebecca	Date	Dec 12, 2019 04:11 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	chilesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190689 (opens in a new window)	Bldg/Room	PS SUV Patrol Vechicle
	Service Tag	2XNKTG2	Description	Dell Latitude 5420 Rugged laptop Accidental Damage
	Serial No.	2XNKTG2	Location	laptop for Charger Patrol car
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	54:B2:03:94:C1:FD
	Wireless NIC	40:74:E0:C2:34:31

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 16, 2019 08:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 16, 2019 08:18 AM	done	Add Attachment
Bradley Karkanen	Dec 16, 2019 08:01 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 16, 2019 07:49 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Dec 12, 2019 04:15 PM	Task reassigned to Megan Thibeault.	Add Attachment
Tricia Flaherty	Dec 12, 2019 04:13 PM	seperate SR #74856 for W#20190684 for rugged laptop going to SUV patrol vehicle. PLEASE MAKE SURE THAT WHEN INSTALLED IN VEHICLE MOUNT THE HINGE AND SCREEN LID DO NOT TOUCH MOUNTING BRACKET! THIS IS EXTREMELY IMPORTANT SO IF YOU DO NOT UNDERSTAND SEE TRICIA	Add Attachment
Tricia Flaherty	Dec 12, 2019 04:11 PM	This laptop W#20190689 is a special rugged laptop for use in CHARGER Patrol vehicle (they will have an OLD laptop W#20091674 to be picked up when this is delivered) . Handing off to Megan with NEW Equip Setup form	Add Attachment