Service Request Ticket - # 74860

Service Request Information

CONTACT Name Ludwig, Chad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2019 05:37 PM
Department Deaf Studies and Professional Studies Phone 88444
Location Email ludwigc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180350[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25XF0H0J1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.13 (High Sierra) Software MSDesktop Ed Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018008162; Graphic By Picta, Inc Ver. 3.1 MAC OS app via JAMF(managed distribution) VISA2018008711 FEB2019 SR71354;

Wired NIC 68:FE:F7:00:08:80


Wireless NIC 14:20:5E:07:C4:40


Bluetooth NIC 14:20:5E:07:C4:41

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 17, 2019 03:44 PM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Dec 17, 2019 01:46 PM 
Went by and he wasn't 
there
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Megan Thibeault Dec 17, 2019 07:40 AM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Dec 16, 2019 03:46 PM 
Status changed from (1) Pending to (2) Scheduled
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Stephanie Magee Dec 16, 2019 03:34 PM 
I am here daily this week.

tomorrow: I'd be in from 1-5pm
Wednesday: 8am to5pm
Thursday: 1pm to 5pm
Friday: 9am to 5pm

I will be in/out office but generally in the 
office

RWEC 138
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Katherine Reynoso Dec 13, 2019 10:05 AM 
****This is an outgoing email****
Hi Chad,

I need some additional information regarding 
service request #74860

Description: Adobe Acrobat Pro isn't working

We received a ticket saying you were having 
trouble with Adobe. Are you available some time 
today or on Monday? If it works for you I can come 
by today at 12:00PM

Thank You,
Katherine
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Public
Joseph Tavares Dec 12, 2019 05:37 PM 
****This is an email****

RWEC 138
W# 20180350[Edit Inv]

For some reason, I had a PDF file and tried to 
open it, the Adobe Acrobat Pro wouldnt open it. I 
had to use Adobe Acrobat DC to open and print the 
document.

Can someone come and check it out?

I will be in and around office until December 
20th.
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