Service Request Ticket - # 74866

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2019 02:38 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140282[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3JZJJ12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3JZJJ12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0095315; Software from desktop W#20101291 Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC EC:F4:BB:65:2C:55


Wireless NIC 80:00:0B:22:D1:2A


Bluetooth NIC 80:00:0B:22:D1:2E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 16, 2019 05:00 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Dec 16, 2019 04:59 PM 
Duplicate sr. See #74880
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Joe Collinsworth Dec 16, 2019 02:10 PM 
She said she dropped it off here
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Joe Collinsworth Dec 16, 2019 11:41 AM 
After lunch
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Megan Thibeault Dec 16, 2019 09:21 AM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Dec 16, 2019 09:16 AM 
W# is wrong
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Stephanie Magee Dec 13, 2019 02:38 PM 
This is Debbies old laptop and she needs to wiped 
alongside the update
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