Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Dec 16, 2019 01:16 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140282 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3JZJJ12	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	3JZJJ12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0095315; Software from desktop W#20101291 Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	EC:F4:BB:65:2C:55
	Wireless NIC	80:00:0B:22:D1:2A
	Bluetooth NIC	80:00:0B:22:D1:2E

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 02, 2020 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 02, 2020 11:53 AM	returned!	Add Attachment
Megan Thibeault	Jan 02, 2020 10:35 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 18, 2019 07:44 AM	I emailed Debra to see if we can clean install or delete a bunch of the 3rd party software, this laptop can't handle all that is on it.	Add Attachment
Megan Thibeault	Dec 16, 2019 01:58 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Dec 16, 2019 01:58 PM	At my desk	Add Attachment
Natalie Plasker	Dec 16, 2019 01:16 PM	Dropped off her departments loaner laptop. Would like it updated to windows 10, and cleared for the next person who will use it. Laptop is in the in box.	Add Attachment