Service Request Ticket

Service Request Information

CONTACT	Name	Dolenc-Nott, Brooke	Date	Dec 16, 2019 01:42 PM
	Department	Behavioral Sciences Division	Phone	89327
	Location		Email	nottb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170219 (opens in a new window)	Bldg/Room	HL 117
	Service Tag	FJL5XK2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	FJL5XK2	Location	Library
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:02:CB:86

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Dec 20, 2019 08:11 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Dec 16, 2019 02:36 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 16, 2019 02:34 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Dec 16, 2019 02:34 PM	Added to the overnight group.	Add Attachment
Stephanie Magee	Dec 16, 2019 02:15 PM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Dec 16, 2019 02:15 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stephanie Magee	Dec 16, 2019 02:15 PM	2017 not a 2018	Add Attachment
Stephanie Magee	Dec 16, 2019 02:13 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stephanie Magee	Dec 16, 2019 02:13 PM	emailed and checked	Add Attachment
Megan Thibeault	Dec 16, 2019 02:09 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Dec 16, 2019 02:09 PM	We need to double check that W#, that looks like a SC station	Add Attachment
Stephanie Magee	Dec 16, 2019 01:42 PM	needs update pushed over night, is not returning till after the holiday. Has computer on and connected via ethernet	Add Attachment