Service Request Ticket

Service Request Information

CONTACT	Name	Monge, Robert	Date	Dec 16, 2019 03:26 PM
	Department	Library & Media Services	Phone	88887
	Location		Email	monger@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3VTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3VTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20110897 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330, Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822, CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723; Adobe CC20**(NAMED USER)Robert Monge subscription APR2018 Order#10447;
	Wired NIC	98:90:96:D5:7E:E9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 19, 2019 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 19, 2019 01:59 PM	Done	Add Attachment
Joe Collinsworth	Dec 19, 2019 10:27 AM	Started	Add Attachment
Stephanie Magee	Dec 19, 2019 10:17 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Dec 16, 2019 03:26 PM	**This is an email** I need to have my office computer updated to Windows 10 20141147 Anytime except Wednesday this week would be good (I have several meetings scheduled that day I need my computer for). I also use a licensed copy of Camtasia Studio 8 / Snag it 11 (purchased through the University). -- Robert Monge Instruction/Education Librarian Western Oregon University	Add Attachment