Service Request Ticket

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Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Dec 16, 2019 04:20 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190724 (opens in a new window)	Bldg/Room	DFSC 202B
	Service Tag		Description	Xerox VersaLink B400/DN Monochrome Laser Printer
	Serial No.	6HB021332B	Location	Instrumentation Printer(USB local with HUB)
	Model	B400/DN	Hostname	dsc-chem-inst
	Notes	47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; LOCAL PRINTER with Sharing HUB: Tripp Lite 4-Port USB 2.0 Hi-Speed Printer/Peripheral Sharing Switch #U215-004-R on UCS2019010274;	Ink/Toner Refill
	Wired NIC	9C:93:4E:AB:A5:09

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 22, 2023 04:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 22, 2023 04:27 PM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Jan 11, 2022 07:56 AM	**email** Sorry, have been swamped. I still need help setting this up on some of our instruments.	Add Attachment
Lauryn Aronson	Jan 06, 2022 11:33 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jan 06, 2022 11:33 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jan 06, 2022 11:33 AM	**email** No, it hasn't. There are some of our instruments that can't print, that used to be able to.	Add Attachment
Lauryn Aronson	Jan 06, 2022 08:40 AM	**This is an outgoing email Hi Heather, We were just following up with you regarding a service request that we have for you. (#74887) Description: PENDING** USB with HUB Printer SETUP: Xerox B400/DN Monochrome Laser Printer to DFSC 202B (order#11647) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 15, 2021 03:13 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 15, 2021 03:13 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Nov 15, 2021 11:31 AM	**This is an outgoing email Hi Heather, We were just following up with you regarding a service request that we have for you. (#74887) Description: PENDING** USB with HUB Printer SETUP: Xerox B400/DN Monochrome Laser Printer to DFSC 202B (order#11647) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Shandelle Plasker	Nov 05, 2020 04:45 PM	Task reassigned to UCS Tech.	Add Attachment
Anthony Franklin	Jan 24, 2020 08:24 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Anthony Franklin	Jan 24, 2020 08:24 AM	Current status: Tried installing via USB formatted in FAT16 with the .bat driver file, but Win98 cannot read .bat files. Needs a disk mounting program. Installed DAEMON Tools, but the program didn't function. I have downloaded Alcohol 120%, but need to transfer it to the USB stick.	Add Attachment
Anthony Franklin	Jan 07, 2020 09:03 AM	Attempted to install driver via CD. CD drive not functioning. Will attempt again with floppy disk.	Add Attachment
Anthony Franklin	Dec 19, 2019 08:30 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Anthony Franklin	Dec 19, 2019 08:30 AM	Set up with Windows XP machine. Need to create disk for Windows 98 machine.	Add Attachment
Anthony Franklin	Dec 17, 2019 09:49 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Dec 17, 2019 09:49 AM	Will set up at 9:00 on 12/18	Add Attachment
Anthony Franklin	Dec 17, 2019 07:48 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 17, 2019 07:48 AM	**This is an email** Hi Heather, We have your printer here and ready to set up. Let me know what day and time works best for you. Normally, I wouldn't need you present for a setup like this, but for this one, I'd like you to show me which programs you'll be printing from so I can make sure everything is working properly. Thanks,	Add Attachment
Megan Thibeault	Dec 16, 2019 04:21 PM	Let me know if you need any help	Add Attachment
Megan Thibeault	Dec 16, 2019 04:21 PM	Task reassigned to Anthony Franklin.	Add Attachment
Tricia Flaherty	Dec 16, 2019 04:20 PM	This is a USB Local printer that was requested by Heather Gonzalez as an Instrumentation printer for use in DFSC202B with some offline WIN 7 legacy systems. It includes a USB HUB for use with multiple computers(no additional USB cables ordered) ; it is on the INVENTORY Counter in ITC008 with Invoice and config page as well as : Tripp Lite 4-Port USB 2.0 Hi-Speed Printer/Peripheral Sharing Switch #U215-004-R from UCS2019010274	Add Attachment