Service Request Ticket

Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Dec 17, 2019 03:12 PM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180303 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DV8LSQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	DV8LSQ2	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;
	Wired NIC	E4:B9:7A:1C:3B:73
	Wireless NIC	3C:6A:A7:FE:D7:29
	Bluetooth NIC	3C:6A:A7:FE:D7:2D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 05, 2020 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 05, 2020 10:25 AM	done	Add Attachment
Peter Puettmann	Jan 17, 2020 10:35 AM	we have her PC now	Add Attachment
Stephanie Magee	Dec 30, 2019 10:19 AM	January 6th 10:30 - 12:30 will leave computer on while she is in a meeting during that time.	Add Attachment
John Rushing	Dec 30, 2019 08:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Dec 17, 2019 03:12 PM	Has a lot going on in January so cant do it then Takes laptop home every night so cant do it then She said the 30th after 1 or the 31st before 1.	Add Attachment