Service Request Ticket

Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Dec 18, 2019 08:13 AM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160452 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag	9F4ZSC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	9F4ZSC2	Location	Patrick Aldrich, TRI
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20120871: IBM SPSS Statistics Premium Faculty Pack term licensefrom orig.P0089922 latest renewed VISA2018008417 expires DEC-31-2018(installed as v25), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	18:DB:F2:36:EE:1B
	Wireless NIC	90:CD:B6:6C:3E:3D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Jan 07, 2020 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Jan 07, 2020 08:58 AM	Upgrade complete	Add Attachment
Megan Thibeault	Jan 06, 2020 03:36 PM	**This is an email** Hello Megan, I have a service request already opened for this and have been in contact with both Anthony and Joe about having them come over and do the upgrade. Pat	Add Attachment
Megan Thibeault	Jan 06, 2020 10:19 AM	Task reassigned to Anthony Franklin.	Add Attachment
Megan Thibeault	Jan 06, 2020 10:19 AM	Can you get this started please	Add Attachment
Stephanie Magee	Jan 06, 2020 09:48 AM	availability: today 1/6 or tomorrow 1/7 all day except between 12-1	Add Attachment
Joe Collinsworth	Dec 26, 2019 04:22 PM	**This is an outgoing email** Hi Patrick, I need some additional information regarding service request #74895 Description: 12/19 before 2 Windows 10 update Sorry we missed you, please let me know when you are available again so I can come get started on your OS upgrade. Thank you Joe	Add Attachment Public
Stephanie Magee	Dec 18, 2019 08:13 AM	Patrick takes his machine home and would like this done in his office before his meeting at 2 o'clock.	Add Attachment