Service Request Ticket

Service Request Information

CONTACT	Name	Rhoads, Carlie	Date	Dec 18, 2019 02:58 PM
	Department	The Research Institute	Phone	88328
	Location		Email	rhoadsc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150242 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5KWV282	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5KWV282	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:83:8D:AC

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 23, 2019 09:19 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Dec 23, 2019 09:09 AM	fixed monitors	Add Attachment
Gino Salazar	Dec 20, 2019 02:09 PM	She said shes also have issues with one of her monitors but i'm sure thatll be something simple	Add Attachment
Gino Salazar	Dec 20, 2019 02:06 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 20, 2019 02:06 PM	I'm going to leave her harddrive in a baggie in the outbox. Take that harddrive and the harddrive dock down to TODD 248 @ 9am on monday and help her grab off files.	Add Attachment
Gino Salazar	Dec 20, 2019 11:45 AM	We reimaged it but we put the files that were on it onto an HD so i sent her an email about putting the stuff back on it	Add Attachment
Gino Salazar	Dec 19, 2019 09:23 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Dec 19, 2019 08:50 AM	Carlie is stuck on a blue screen loop, would like someone to come by at 11	Add Attachment
Bradley Karkanen	Dec 18, 2019 04:50 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Dec 18, 2019 04:49 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Dec 18, 2019 02:58 PM	Update windows 10 overnight tonight please	Add Attachment