Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	Dec 18, 2019 02:59 PM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	883SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883SDW2	Location	Mailroom/ Student #2
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C4:FC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 02, 2020 08:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 02, 2020 08:04 AM	done!	Add Attachment
Peter Puettmann	Dec 31, 2019 08:33 AM	Literally any time that is convenient for you will work for me today :-) just give me a 15 minute heads up? Thank you!	Add Attachment
Peter Puettmann	Dec 31, 2019 08:16 AM	**This is an outgoing email** Hi Amanda, Your new computer and monitor are now ready to be setup for you at your convenience. Please let me or our front desk (88925) know of a good time for a technician to bring it to your office and set it up. Have a good day and happy new year! --Pete, UCS Tech	Add Attachment Public
Peter Puettmann	Dec 26, 2019 04:52 PM	imaging	Add Attachment
Megan Thibeault	Dec 26, 2019 04:25 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 26, 2019 04:25 PM	Please start this	Add Attachment
Tricia Flaherty	Dec 18, 2019 02:59 PM	There is a new cpu W#20181073 and monitor W#20181118 on the inventory counter in ITC008 with a GFA SETUP form to replace W#20101287(former Housing station) The Mail room will be moving under Facilities after there move.	Add Attachment