Service Request Ticket - # 74907

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2019 08:10 AM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171070[Edit Inv] (opens in a new window) Bldg/Room SSC 105
Service Tag CSTFRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTFRP2 Location Second Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; transfer from W#20120887: ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:1A:73

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 19, 2019 09:22 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 19, 2019 09:22 AM 
Just needed to sign-in without mail.wou.edu
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Katherine Reynoso Dec 19, 2019 08:42 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 19, 2019 08:10 AM 
A student is trying to log into adobe and getting 
an error saying 'your account has been temporarily 
locked out'
At front desk of ODS
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