Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Dec 19, 2019 08:20 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181481 (opens in a new window)	Bldg/Room	WUC 145
	Service Tag	BTJYDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJYDX2	Location	Break Room for classified employees
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; TRANSFER FROM W#20110682: WASPLABELER +Barcode Maker 1 User from P0096269;
	Wired NIC	6C:2B:59:E7:62:D0

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 20, 2019 03:58 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Dec 20, 2019 03:58 PM	Installed driver and showed her how to use print screen	Add Attachment
Anthony Franklin	Dec 19, 2019 08:29 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Dec 19, 2019 08:22 AM	20140382 for the label maker	Add Attachment
Alix Karkanen	Dec 19, 2019 08:20 AM	**This is an email** Greetings, I have a couple issues with my computer that I was hoping to get fixed Friday 12-20 between 8am and 12pm or Friday 12-27 between 8am and 12pm. I cannot print barcode labels to the special printer in my office using WaspLabelmaker. (software and equipment purchased through UCS). I think a printer driver needs to be installed (Anthony? I think was working on this??) I had greenshot installed in order to have Print screen capability. For the life of me, I cannot figure out how to use it and the help menu is not helpful. My CPU number is 20181481 Thanks	Add Attachment