Service Request Ticket - # 74911

Service Request Information

CONTACT Name Swart, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2019 08:52 AM
Department Advancement & Foundation Phone 88281
Location Email swarte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140828[Edit Inv] (opens in a new window) Bldg/Room COT 113
Service Tag 7PP6S32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 7PP6S32 Location Emily Swart

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:73:0C:D1


Wireless NIC 80:00:0B:A3:E1:39


Bluetooth NIC 80:00:0B:A3:E1:3D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 23, 2019 11:49 AM 
****This is an outgoing email****
Hi Emily,

I need some additional information regarding service 
request #74911

Description: *12/20* Windows update

Please have your student worker contact me when she is 
available to have her computer upgraded to Windows 10 or 
let me know and I will get in touch with her
Thank you
Joe
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Public
Joe Collinsworth Dec 23, 2019 11:46 AM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Dec 23, 2019 08:36 AM 
Not sure if this was ever in the group to begin with. Just 
gonna reimage it, started
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Joe Collinsworth Dec 20, 2019 03:19 PM 
Checked it out and installed some updates. She will be here 
on Monday so we can go see if it worked then
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Bradley Karkanen Dec 20, 2019 01:33 PM 
Status changed from (1) Pending to (2) Scheduled
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Alix Karkanen Dec 20, 2019 01:32 PM 
****This is an email****
Hello,

My computer has not been updated yet, I am in the 
office this Monday the 23rd but then gone until 
the new year.

I am here for the rest of the day if someone can 
help.

Thank you,
Emily Swart
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Alix Karkanen Dec 20, 2019 01:29 PM 
Can someone go over and talk to her? She says the 
update was pushed once but didn't work?
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Joe Collinsworth Dec 20, 2019 01:14 PM 
Wasn't in the group, it is now
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Alix Karkanen Dec 19, 2019 02:28 PM 
****This is an email****
Allison,

I might not be here, but my door is open and 
computer ready!
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Alix Karkanen Dec 19, 2019 02:25 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Dec 19, 2019 09:05 AM 
****This is an email****
I am in and out this morning! But anytime this 
afternoon. I can also leave my computer on and 
door open for someone to come take a look. But 
what about like 2pm?
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Alix Karkanen Dec 19, 2019 08:52 AM 
Says she left her computer on last night as well
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Alix Karkanen Dec 19, 2019 08:52 AM 
****This is an email****
Hello,

Our building supervisor Cara got an email that my 
computer needed to be updated to Windows 10. I 
was told it was supposed to happen last night. I 
currently still have Windows 7 so ether the 
update didn't work or maybe didn't happen. Can 
someone let me know when/if that will happen?

My computer is 20140828[Edit Inv]

Thanks,
Emily Swart
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