Service Request Ticket

Service Request Information

CONTACT	Name	Diamond, Emily	Date	Dec 19, 2019 10:16 AM
	Department	VP Academic Affairs/Provost	Phone	88361
	Location		Email	diamonde@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20180590 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	Dell Business Dock-WD15 with 180W adapter
	Serial No.	CN-05FDDV-CMC00-888-0669-A06	Location	PDR

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 17, 2020 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 17, 2020 11:51 AM	she got a replacement	Add Attachment
Peter Puettmann	Jan 17, 2020 10:38 AM	**This is an outgoing email** Hi Emily, We were just following up with you regarding a service request that we have for you. (#74913) Description: Wireless Mouse & Keyboard Not Working We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Alix Karkanen	Dec 27, 2019 02:46 PM	Can she have a loaner in the meantime?	Add Attachment
Megan Thibeault	Dec 27, 2019 09:43 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Dec 19, 2019 10:17 AM	**This is an email** There aren't WOU #'s on the mouse or keyboard, but on the docking station is 20180590. Thanks.	Add Attachment
Alix Karkanen	Dec 19, 2019 10:16 AM	**This is an email** My wireless mouse and keyboard are not working. I tried replacing batteries and restarting my laptop as well as the docking station, no luck. I am APSC413. Thank you!	Add Attachment