Service Request Ticket

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Service Request Information

CONTACT	Name	Pradhan, Akaanchya	Date	Dec 19, 2019 11:03 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	pradhana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171084 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSRBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSRBRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; ADOBE CC20** NAMED USER License MAY2019 order#11227 ;
	Wired NIC	54:BF:64:5D:1A:3A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 08, 2021 01:02 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 08, 2021 01:02 PM	computer delivered and set up	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:11 PM	Status changed from (4) On Hold to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:07 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Moshe Martinez	Jul 06, 2021 11:05 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Moshe Martinez	Jul 06, 2021 11:04 AM		Add Attachment
Moshe Martinez	Jul 06, 2021 10:57 AM	Akaanchya no longer works in Study Abroad. That position has also been vacant. Will contact International Affairs office to see what they want to do	Add Attachment
Moshe Martinez	Jul 06, 2021 10:54 AM	Contact info was wrong in Service Request. Updated.	Add Attachment
Lauryn Aronson	Jun 29, 2021 04:30 PM	Task reassigned to Moshe Martinez.	Add Attachment
Peter Puettmann	Jun 29, 2021 04:07 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jun 29, 2021 04:07 PM	dont really know what to do with this. the user never set up a time to meet and so its been here sitting. i dont even think they work here anymore.	Add Attachment
Peter Puettmann	Mar 18, 2020 10:21 AM	called no answer	Add Attachment
Peter Puettmann	Jan 17, 2020 10:37 AM	WILL RETURN SOOn!!	Add Attachment
Lourdes Salazar	Jan 15, 2020 08:53 AM	Available 9-4 on 1/15 & 9-4 on 1/16	Add Attachment
Peter Puettmann	Jan 08, 2020 11:01 AM	called for availability	Add Attachment
Alix Karkanen	Jan 07, 2020 09:38 AM	She is in today	Add Attachment
Peter Puettmann	Dec 27, 2019 01:59 PM	left vm for availability	Add Attachment
Peter Puettmann	Dec 27, 2019 09:59 AM	all done	Add Attachment
Peter Puettmann	Dec 27, 2019 09:49 AM	imaged	Add Attachment
Peter Puettmann	Dec 26, 2019 03:37 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Dec 20, 2019 03:53 PM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Dec 20, 2019 03:48 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	Dec 20, 2019 03:48 PM	Dell Dispatch: SR1007692384	Add Attachment
Katherine Reynoso	Dec 20, 2019 08:19 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Dec 20, 2019 08:19 AM	We will need to warranty it, but it might wait until after the holidays.	Add Attachment
Katherine Reynoso	Dec 19, 2019 02:41 PM	She said she doesn't want a loaner, but to let us know if she wants one.	Add Attachment
Katherine Reynoso	Dec 19, 2019 02:36 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 19, 2019 02:34 PM	Hardrive is dead.	Add Attachment
Alix Karkanen	Dec 19, 2019 11:03 AM	Akannchya's computer will not turn on	Add Attachment