Service Request Ticket - # 74918

Service Request Information

CONTACT Name Silva, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2019 11:24 AM
Department Student Health & Counseling Center Phone 88313
Location Email silvac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190679[Edit Inv] (opens in a new window) Bldg/Room SHCC
Service Tag CTM7ZY2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. CTM7ZY2 Location Thomas Breyer

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:7D:C2:9C


Wireless NIC 04:ED:33:79:4E:88


Bluetooth NIC 04:ED:33:79:4E:8C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Alix Karkanen Dec 19, 2019 03:20 PM 
They would also like the computer at the front desk 
connected to HC-Advil
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Katherine Reynoso Dec 19, 2019 11:59 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 19, 2019 11:59 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 19, 2019 11:57 AM 
Had him sign-in with Ethernet and set up medicat.
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Alix Karkanen Dec 19, 2019 11:24 AM 
Chris is trying to log in to a new laptop, but it 
will not let him, would not say explicitly why 
though.
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