Service Request Ticket - # 74920

Service Request Information

CONTACT Name Mullan, Savanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2019 11:59 AM
Department Human Resources Phone 88125
Location Email mullans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181076[Edit Inv] (opens in a new window) Bldg/Room VICK 209A
Service Tag 886WDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886WDW2 Location Student Workstudy station

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F7:11

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 10, 2020 01:43 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Gino Salazar Jan 10, 2020 01:43 PM 
Updated her old computer in inventory
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Gino Salazar Jan 10, 2020 01:41 PM 
Delivered and setup!
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Gino Salazar Jan 07, 2020 09:12 AM 
She wants this done at 11:30 on wednesday
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Gino Salazar Jan 06, 2020 12:06 PM 
Task reassigned to Gino Salazar.
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Gino Salazar Jan 02, 2020 10:17 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gino Salazar Jan 02, 2020 10:17 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Dec 19, 2019 04:07 PM 
****This is an outgoing email****
Hi Savanna,

I need some additional information regarding 
service request #74920

Description: GFA SETUP: Dell OptiPlex 7060 SFF 
desktop W#20181076[Edit Inv] to replace W#20130523[Edit Inv] Admin 
305E/306? for Savanna

I'm Katherine from UCS. We are nearly finished 
with your GFA replacement. I just wanted to know 
what software needs to be installed for this 
computer. Additionally, if you can provide 
preferred times to set this up. 

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Dec 19, 2019 04:00 PM 
Started Reimage
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Katherine Reynoso Dec 19, 2019 03:54 PM 
Priority changed from (3) Priority to (2) High Priority.
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Katherine Reynoso Dec 19, 2019 03:54 PM 
Her old computer is running windows 7.
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Tricia Flaherty Dec 19, 2019 11:59 AM 
W#20181076[Edit Inv] cpu and monitor W#20181121[Edit Inv] are on the 
RACK in ITC013 Hallway with GFA SETUP form.  This is to 
replace W#20130523for HR Savanna Mullan, Payroll Coordinator
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