Service Request Ticket - # 74922

Service Request Ticket - # 74922

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Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Dec 19, 2019 12:11 PM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181077 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	883TDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883TDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:05

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Jan 08, 2020 03:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Jan 08, 2020 03:45 PM	Updated her hangouts account and turned off banner page in Xerox driver.	Add Attachment
Alix Karkanen	Jan 08, 2020 12:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 08, 2020 12:26 PM	Kathy says that hangouts was installed but is now linked to a different account. She is also still getting only a cover sheet when she prints.	Add Attachment
Anthony Franklin	Jan 07, 2020 04:57 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Jan 07, 2020 04:57 PM	Added email accounts, hangouts, and fixed printer issue.	Add Attachment
Alix Karkanen	Jan 07, 2020 10:12 AM	Kathy called again. She still needs hangouts installed or set up, and needs to add two more accounts to Outlook. Also, when she tries to print all she gets is a Xerox cover page. She is in all day.	Add Attachment
Anthony Franklin	Jan 07, 2020 08:59 AM	Delivered and set up. Still needs secondary email accounts set up in outlook	Add Attachment
Anthony Franklin	Jan 06, 2020 10:35 AM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Jan 06, 2020 10:35 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Dec 30, 2019 08:11 AM	Task reassigned to UCS Tech.	Add Attachment
Anthony Franklin	Dec 27, 2019 03:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 27, 2019 03:38 PM	**This is an email** Hi Kathy, Your new computer is ready to be delivered and set up. What would be a good day and time for one of us to come down and do that? For this setup, we will need you to be present. Thanks,	Add Attachment
Tricia Flaherty	Dec 19, 2019 12:11 PM	W#20181077 cpu and monitor W#20181122 are on the RACK in ITC013 Hallway with GFA SETUP form. This is to replace W#20130885 for HR Kathy Bolen, Recruitment Manager	Add Attachment