Service Request Ticket

Service Request Information

CONTACT	Name	Putney, Debbie	Date	Dec 19, 2019 12:44 PM
	Department	Human Resources	Phone	8-8092
	Location		Email	putneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181078 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	885LDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885LDW2	Location	Loaner
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:15

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 30, 2019 09:44 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Dec 30, 2019 09:44 AM	Delivered and set up	Add Attachment
Anthony Franklin	Dec 30, 2019 08:10 AM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Dec 27, 2019 04:46 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Dec 27, 2019 04:46 PM	12/30 @ 8:15	Add Attachment
Anthony Franklin	Dec 27, 2019 03:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 27, 2019 03:38 PM	**This is an email** Hi Debbie, Your new computer is ready to be delivered and set up. What would be a good day and time for one of us to come down and do that? For this setup, we will need you to be present. Thanks,	Add Attachment
Tricia Flaherty	Dec 19, 2019 12:44 PM	W#20181078 cpu and monitor W#20181123 are on the RACK in ITC013 Hallway with GFA SETUP form. This is to replace W#20130518 for HR Debbie Putney, Payroll Technician AD306	Add Attachment