Service Request Ticket - # 74925

Service Request Information

CONTACT Name Ellis, Anita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2019 02:29 PM
Department Human Resources Phone 88490
Location Email ellisa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181079[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 887MDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F7:0B


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public

Entered by Date Memo
Anthony Franklin Jan 07, 2020 04:57 PM
Status changed from (2) Scheduled to (5) Completed
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Anthony Franklin Jan 07, 2020 04:57 PM
Delivered and set up
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Anthony Franklin Jan 02, 2020 10:06 AM
Task reassigned to Anthony Franklin.
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Anthony Franklin Jan 02, 2020 10:06 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Anthony Franklin Jan 02, 2020 10:03 AM
****This is an email****
Hi Anthony,

I am back in the office today (1/2).  I'll be 
here today and tomorrow until 3:30.  I usually 
take lunch between 11:45 and 12:30ish.

Thank you
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Anthony Franklin Dec 30, 2019 08:11 AM
Task reassigned to UCS Tech.
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Anthony Franklin Dec 27, 2019 03:39 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Dec 27, 2019 03:39 PM
****This is an email****
Hi Anita, 

Your new computer is ready to be delivered and 
set up.  What would be a good day and time for 
one of us to come down and do that?  For this 
setup, we will need you to be present.  

Thanks,
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Tricia Flaherty Dec 19, 2019 02:29 PM
W#20181079[Edit Inv] cpu and monitor W#20181124[Edit Inv] are on the 
RACK in ITC013 Hallway with GFA SETUP form.  This is to 
replace W#20140375[Edit Inv]  for HR Anita Ellis, Receptionist AD306
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