Service Request Ticket

Service Request Information

CONTACT	Name	Lydum, Randi	Date	Dec 20, 2019 10:26 AM
	Department	Athletics	Phone	88121
	Location		Email	lydumr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181483 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	BTJZDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJZDX2	Location	Second Life GFA Self
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:67:31

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Jan 13, 2020 03:56 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Anthony Franklin	Jan 13, 2020 03:56 PM	Delivered and set up	Add Attachment
Anthony Franklin	Jan 13, 2020 03:56 PM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Dec 30, 2019 08:11 AM	Task reassigned to UCS Tech.	Add Attachment
Anthony Franklin	Dec 27, 2019 03:39 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 27, 2019 03:39 PM	Hi Randi, Your new computer is ready to be delivered and set up. What would be a good day and time for one of us to come down and do that? For this setup, we will need you to be present. Thanks,	Add Attachment
Tricia Flaherty	Dec 20, 2019 10:26 AM	W#20181483 desktop and W#20181472 monitor is on the Inventory counter in ITC008 with IFC Setup form to replace W#20110875 for Randi Lydum, Assoc. Dir. of Internal Affairs/SWA NPE115	Add Attachment