Service Request Ticket - # 74934

Service Request Information

CONTACT Name McFadden, Brianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2019 11:50 AM
Department Phone 88883
Location Email mcfaddenb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150265[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 7NBGH72 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old CPU W#20101436 SR59584 MAR2016: Adobe Acrobat Pro 10 WIN and Photoshop Extended CS5 WIN from P0081871

Wired NIC F8:CA:B8:48:B7:0D


Wireless NIC 80:00:0B:D4:E8:88


Bluetooth NIC 80:00:0B:D4:E8:8C

TECHS Submitted by Gino Salazar Contact gsalazar15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 10, 2020 10:13 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Peter Puettmann Jan 10, 2020 10:13 AM 
returned
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Alix Karkanen Jan 07, 2020 08:28 AM 
****This is an email****
Hello.

I have not yet received the Archives (301B) 
laptop. I just want to make sure someone didn't 
come by yesterday while I was away from my desk.

Thank you,
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Stephanie Magee Jan 06, 2020 09:50 AM 
replace Nat Elder with Jackson Stalley
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Stephanie Magee Jan 06, 2020 09:48 AM 
please deliver laptop and provide admin rights
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Stephanie Magee Jan 06, 2020 09:48 AM 
These computers need admin rights: 
Jackson Stalley
20141157[Edit Inv]
20141158[Edit Inv]
20141149[Edit Inv]

Brianna McFadden
20141167[Edit Inv]
20141166[Edit Inv]
20141142[Edit Inv]
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Megan Thibeault Jan 02, 2020 09:48 AM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Dec 20, 2019 03:51 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Dec 20, 2019 03:51 PM 
I updated the computer and gave admin rights. I 
will put in outbox with Contact name.
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Katherine Reynoso Dec 20, 2019 03:48 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Dec 20, 2019 01:24 PM 
Reimage finished. Will need to wait on delivery 
until the 2nd. I will give admin rights.
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Gino Salazar Dec 20, 2019 11:50 AM 
Task reassigned to Katherine Reynoso.
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Gino Salazar Dec 20, 2019 11:50 AM 
We took it to the user to see if they had any files on it. They 
did not so we are reimaging it and then giving it back to 
them.
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