Service Request Ticket

Service Request Information

CONTACT	Name	Gallagher, Michelle	Date	Dec 20, 2019 11:56 AM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	88344
	Location		Email	gallaghm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181080 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	884MDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884MDW2	Location	Quick Lab Replacement Box 13
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E6:23:C1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Jan 02, 2020 02:37 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Jan 02, 2020 02:37 PM	delivered and set up	Add Attachment
Anthony Franklin	Jan 02, 2020 10:07 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Jan 02, 2020 10:07 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Jan 02, 2020 10:07 AM	**This is an email** Anthony - Great! I am here until noon today, Thursday 2nd. I will also be in tomorrow if that works for you. Michelle	Add Attachment
Alix Karkanen	Jan 02, 2020 08:07 AM	Called just now, in today until noon	Add Attachment
Anthony Franklin	Dec 30, 2019 08:11 AM	Task reassigned to UCS Tech.	Add Attachment
Anthony Franklin	Dec 27, 2019 03:40 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 27, 2019 03:40 PM	**This is an email** Hi Michelle, Your new computer is ready to be delivered and set up. What would be a good day and time for one of us to come down and do that? For this setup, we will need you to be present. Thanks,	Add Attachment
Tricia Flaherty	Dec 20, 2019 11:56 AM	W#20181080 cpu and W#20181125 monitor are on the Inventory counter in ITC008 with GFA SETUP form to replace W#20130847 for Michelle Gallagher Office Admin in Behav Sci Division TODD325	Add Attachment