Service Request Ticket - # 74937

Service Request Information

CONTACT Name Magallon-Smith, Veronica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2019 12:57 PM
Department Criminal Justice Phone 14150
Location Email magallonsmithv@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181081[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 886SDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 60ore
Serial No. 886SDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F7:29

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 02, 2020 03:36 PM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Jan 02, 2020 03:35 PM 
Done
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Anthony Franklin Jan 02, 2020 02:37 PM 
Task reassigned to Joe Collinsworth.
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Anthony Franklin Jan 02, 2020 10:08 AM 
Task reassigned to Anthony Franklin.
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Anthony Franklin Jan 02, 2020 10:08 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Anthony Franklin Jan 02, 2020 10:07 AM 
****This is an email****
Thank you Anthony, 
I am available anytime today or tomorrow.
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Anthony Franklin Dec 30, 2019 08:11 AM 
Task reassigned to UCS Tech.
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Anthony Franklin Dec 27, 2019 03:40 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Dec 27, 2019 03:40 PM 
****This is an email****
Hi Veronica, 

Your new computer is ready to be delivered and 
set up.  What would be a good day and time for 
one of us to come down and do that?  For this 
setup, we will need you to be present.  

Thanks,
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Tricia Flaherty Dec 20, 2019 12:57 PM 
W#20181081[Edit Inv] cpu and W#20181126[Edit Inv] monitor are on the Inventory 
counter in ITC008 with GFA SETUP form to replace W#20130546[Edit Inv] for 
Veronica Bailey, Office Coordinator in LAS Office BELL 233A? or 234?
***please update inventory with correct room for workstation
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