Service Request Ticket

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Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	Dec 30, 2019 02:51 PM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181083 (opens in a new window)	Bldg/Room	NS 211
	Service Tag	883YDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883YDW2	Location	Jeff Templeton
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Grapher 14(orig 13 but maint UPG) single license VISA2017007619; IgPET for WIN Single License VISA2017007619;
	Wired NIC	6C:2B:59:E5:C5:D3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 29, 2020 09:20 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Jan 29, 2020 09:19 AM	Installed both of them.	Add Attachment
Tricia Flaherty	Jan 28, 2020 03:33 PM	IgPET has a PDF with some reference to install issues on Windows 10 so probably a good idea to read that before installing	Add Attachment
Tricia Flaherty	Jan 28, 2020 03:30 PM	both the IGPET and Grapher software are under this area on T Drive T:\Rockware_Templeton	Add Attachment
Gino Salazar	Jan 28, 2020 09:20 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Jan 28, 2020 09:16 AM	Can you head over at 2 and install IgPET and Grapher13 for him? I forgot to install them	Add Attachment
Gino Salazar	Jan 28, 2020 09:16 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Gino Salazar	Jan 17, 2020 11:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 17, 2020 11:55 AM	Delivered and brought back the old machine	Add Attachment
Peter Puettmann	Jan 16, 2020 10:47 AM	IgPET for Win Grapher13 Might look old but theyre right	Add Attachment
Gino Salazar	Jan 16, 2020 09:54 AM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Jan 15, 2020 03:33 PM	left voicemail to reschedule	Add Attachment
Gino Salazar	Jan 15, 2020 12:17 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Jan 15, 2020 12:17 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jan 15, 2020 12:16 PM	He says from 2-3, his old machine is a windows 7 so please do this high priority	Add Attachment
Gino Salazar	Jan 14, 2020 08:46 AM	Finished the imaging on this and all the extra hardware is in it. Sent him an email.	Add Attachment
Megan Thibeault	Jan 14, 2020 07:43 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jan 14, 2020 07:43 AM	Please work on this task this morning we need to contact the user to get it delivered asap.	Add Attachment
Tricia Flaherty	Jan 09, 2020 03:27 PM	The cables are on the desktop as well as the additional RAM so please prcoeed	Add Attachment
Peter Puettmann	Jan 09, 2020 10:51 AM	gino starting image	Add Attachment
Gino Salazar	Jan 02, 2020 01:05 PM	Still waiting on a cable to plug in his expansion card	Add Attachment
Tricia Flaherty	Dec 30, 2019 03:29 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 30, 2019 02:51 PM	W#20181083 Optiplex 7060 and 27 inch monitor W#20190842 are on the inventory counter in ITC008 with a Stereo soundbar and Firewire card(needs to be installed) for Jeff Templeton in NS211. This is replacing Cpu W#20110152. He is also due to get Additional RAM - Crucial 16GB DDR4-2666 UDIMM UCS2019010335 order11590 which has not arrived yet but I will add to this setup once it does later this week.	Add Attachment