Service Request Ticket - # 74962

Service Request Information

CONTACT Name Allen, Warren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 31, 2019 10:05 AM
Department Health & Exercise Science Phone 88266
Location Email allenw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160139[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20D3QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20D3QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:79:3F

TECHS Submitted by Joe Collinsworth Contact jcollinsworth17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 10, 2020 01:38 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jan 10, 2020 01:38 PM 
His computer is on windows 10 and everything is all good on 
his end now. I taught him how to use it.
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Joe Collinsworth Jan 09, 2020 08:02 AM 
Task reassigned to Gino Salazar.
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Joe Collinsworth Jan 09, 2020 08:02 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Joe Collinsworth Jan 09, 2020 08:01 AM 
Please go help him back up his data and reimage, 
this was a failed overnight upgrade so we can 
check it off the list
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Joe Collinsworth Jan 06, 2020 04:24 PM 
Priority changed from (3) Priority to (2) High Priority.
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