Service Request Ticket - # 74965

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 31, 2019 02:26 PM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180662[Edit Inv] (opens in a new window) Bldg/Room RWEC 159
Service Tag 5JG3WT2 Description Dell Latitude 5490 8th Gen i7-8650U 1.9GHZ quad
Serial No. 5JG3WT2 Location Heather Holmes ,Deaf Blind Interp. Co-Project Dir.

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; UPGRADE Camtasia 2019 v.19 renewal on VISA2019010451 SR#75403[Camtasia 2018] & upgrade SnagIt to 2019 VISA2018008695; UPGRADE-ABLE to Camtasia 2020 under Maint#1553361 VISA2019010451(expires 02-13-2021) MAY2020;

Wired NIC C8:F7:50:43:09:08


Wireless NIC D0:C6:37:D4:BD:68

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 03, 2020 10:11 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 03, 2020 10:11 AM 
Done
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Joe Collinsworth Jan 03, 2020 09:32 AM 
****This is an outgoing email****
Hi Heather,

It looks like I missed an appointment 
with you this morning at 9 regarding 
service request #74965

Description: *1/3 @ 9* check windows 
update and drives 

Please let me know when you are 
available to meet again, and where your 
office is located as our records are 
unclear about which office is yours.
Thank you
Joe
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Public
Stephanie Magee Jan 02, 2020 09:05 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Dec 31, 2019 04:16 PM 
Need to ask about 20160890[Edit Inv], also needs to be 
upgraded
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Stephanie Magee Dec 31, 2019 02:53 PM 
She is on windows 10, got confusing. Needs her 
drives looked at to make sure she has them all.
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Stephanie Magee Dec 31, 2019 02:47 PM 
RWEC 148!
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Stephanie Magee Dec 31, 2019 02:27 PM 
had some issues with her H:drive, it is working 
but please double check
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Stephanie Magee Dec 31, 2019 02:26 PM 
****This is an email****
Hello,

Michael Ellis asked me to contact you.
Your work computer still has Windows7 on it, 
and I'd like to help get you upgraded to 
Windows10 :)

We can remotely upgrade your computer, in 
place.  You shouldn't lose and data or 
programs.  You'd just need to be logged out, 
and have the computer on.

Is there a day next week you'll be done with 
grades, where we could upgrade it overnight?
Thank you!
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