Service Request Ticket - # 74980

Service Request Information

CONTACT Name Gentilini, Christina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2020 12:09 PM
Department College of Education Phone 89427
Location Email gentilinic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20160183[Edit Inv] (opens in a new window) Bldg/Room RWEC 120
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X467631 Location Beth Jones

Model 4622/DT Hostname rwec-120.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.27 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C0:2D


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public

Entered by Date Memo
Anthony Franklin Jan 23, 2020 08:41 AM
Status changed from (1) Pending to (5) Completed
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Anthony Franklin Jan 23, 2020 08:41 AM
Closed the ports we found open
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Anthony Franklin Jan 07, 2020 10:52 AM
Determined issue stems from open ports.  Can 
either block incoming IP or isolate printer IPs 
from the internet.
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Anthony Franklin Jan 03, 2020 01:45 PM
Michel Ellis is investigating
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Alix Karkanen Jan 03, 2020 09:32 AM
Christina shares an office with Jen Keen, and she 
will be around today until four ish, if someone 
needs to get into the office
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Anthony Franklin Jan 02, 2020 02:41 PM
Firmware version:35.012.00.000 
Latest:35.013.01.000
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Alix Karkanen Jan 02, 2020 12:09 PM
We need to go get the printer and bring it back to 
the office the printer has been comprised. 
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Alix Karkanen Jan 02, 2020 12:09 PM
W20160183 rwec-120.wou.edu 140.211.184.27
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Alix Karkanen Jan 02, 2020 12:09 PM
****This is an email****
Christina,

Our techs are doing a little digging right now! 
What is the name of the printer it was found in?

Thanks,
Allison

On Thu, Jan 2, 2020 at 11:40 AM Megan Thibeault 
 wrote:
Sounds like it’s on the network, Allison can you 
find out what the printer name is please.

On Thu, Jan 2, 2020 at 11:33 AM Dave Diemer 
 wrote:
Megan,

We need to send a Tech over and see how this 
printer is connected to the network, or is it usb 
to her computer.
The printout is from some type of hacker.

Dave-

---------- Forwarded message ---------
From: UCS ServiceRequest 
Date: Thu, Jan 2, 2020 at 11:07 AM
Subject: Fwd: Question - Suspicious Print Job
To: Dave Diemer 




---------- Forwarded message ---------
From: Christina Gentilini 

Date: Thu, Jan 2, 2020 at 11:04 AM
Subject: Question - Suspicious Print Job
To: UCS ServiceRequest 


Hello,

This morning I found a print job in my office 
printer (not the workroom printer for our 
building) that I have no clue where it came from. 
It seems spammy to me and I know our printers are 
on a network, so I thought I'd let you guys know 
about it. I've scanned a copy of the print and 
attached it. Is this something to be concerned 
about?

Thank you,
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