Service Request Ticket

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Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Jan 02, 2020 02:59 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181042 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1UQJWF2	Location	Kara Gournaris, T/TT DSPS (replaces 20131002)
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; REMOVED JAN2020 SR74798 PER LUDWIG : Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 ORDER11556;
	Wired NIC	38:F9:D3:10:20:23
	Wireless NIC	38:F9:D3:B9:A9:4F
	Bluetooth NIC	38:F9:D3:BE:08:E3

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 08, 2020 10:46 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Jan 07, 2020 09:36 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 07, 2020 08:50 AM	Sending user the email	Add Attachment
Gino Salazar	Jan 07, 2020 08:48 AM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Jan 07, 2020 07:56 AM	Should be done now, just need to uninstall locally	Add Attachment
Joe Collinsworth	Jan 07, 2020 07:53 AM	John is removing from jamf for this machine	Add Attachment
Joe Collinsworth	Jan 06, 2020 09:01 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Jan 06, 2020 09:01 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Gino Salazar	Jan 06, 2020 07:39 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jan 06, 2020 07:38 AM	**This is an email** Hello Joe, How about this Tuesday at 3:15pm?	Add Attachment
Joe Collinsworth	Jan 03, 2020 07:45 AM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #74982 Description: 1/6-1/9 Remove apple pro apps It looks like we need to update some of the Apple software on your computer to assist with other new computer setups in your department. Please let me know when you are available, this will probably take only a few minutes. Thank you! Joe	Add Attachment Public
Gino Salazar	Jan 02, 2020 02:59 PM	We need to uninstall the Apple pro apps bundle from this computer. This is holding up SR 74602, 74694 and 74695 from being finished because of how many licenses they have.	Add Attachment