Service Request Ticket - # 74984

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2020 03:18 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121265[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18DNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:4E:A3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 02, 2020 04:40 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 02, 2020 04:40 PM 
His computer is getting GFA'd as soon as we figure 
out the purchasing
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Joe Collinsworth Jan 02, 2020 04:35 PM 
Hard drive is toast
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Megan Thibeault Jan 02, 2020 03:36 PM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Jan 02, 2020 03:36 PM 
This machine needs to be replaced. Tricia is waiting to hear back from Hamid
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Alix Karkanen Jan 02, 2020 03:18 PM 
When Kathy tries to turn on her computer she gets 
an error with the disc reader
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