Service Request Ticket - # 74998

Service Request Information

CONTACT Name Bahari-Kashani, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2020 02:32 PM
Department Business/Economics Division Phone 88354
Location Email baharih@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181085[Edit Inv] (opens in a new window) Bldg/Room WEST 113A
Service Tag 884RDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884RDW2 Location Hamid Bahari-Kashani, Bus/Econ Professor

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:89

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 08, 2020 02:01 PM 
Yes, going to pdr
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Tricia Flaherty Jan 08, 2020 01:01 PM 
Did you bring back Hamid's old station W#20121265[Edit Inv]??
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Joe Collinsworth Jan 06, 2020 02:48 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 06, 2020 02:48 PM 
Done
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Tricia Flaherty Jan 06, 2020 02:48 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Jan 06, 2020 01:15 PM 
Would like joe to come by at 4 today
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Joe Collinsworth Jan 06, 2020 08:01 AM 
****This is an outgoing email****
Hi Hamid,

I need some additional information regarding 
service request #74998

Description: GFA SETUP: Dell OptiPlex 7060 SFF 
desktop W#20181085[Edit Inv] to replace W#20121265[Edit Inv] to West 
House 113a for Hamid 

Your new computer is finished updating and ready 
to be delivered. Please let me know when you are 
available so I can come set it up for you.
Thank you!
Joe
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Alix Karkanen Jan 03, 2020 03:58 PM 
Task reassigned to New Equip. Setup.
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Alix Karkanen Jan 03, 2020 03:58 PM 
Will be available monday at ten
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Bradley Karkanen Jan 03, 2020 03:58 PM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Jan 03, 2020 02:32 PM 
current desktop is BROKEN(HARD DRIVE down)
W#20181085[Edit Inv] computer desktop and W#20181129[Edit Inv] monitor is on 
the inventory counter in ITC008 with GFA SETUP form to replace 
W#20121265[Edit Inv] which is currently broken.
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