Service Request Ticket - # 74999

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2020 03:23 PM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190704[Edit Inv] (opens in a new window) Bldg/Room WUC 231
Service Tag 4DBXH03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4DBXH03 Location Brian Kauffman, WCPI

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:82:06:19

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 07, 2020 09:57 AM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Jan 07, 2020 09:57 AM 
Done
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Tricia Flaherty Jan 07, 2020 08:33 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Jan 06, 2020 09:17 AM 
Task reassigned to UCS Tech.
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Joe Collinsworth Jan 06, 2020 09:17 AM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth Jan 06, 2020 09:17 AM 
****This is an email****
Good morning Joe,

Can you bring it over tomorrow morning around 
9:00/.  Thanks
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Joe Collinsworth Jan 06, 2020 08:59 AM 
****This is an outgoing email****
Hi Brian,

I need some additional information regarding 
service request #74999

Description: NEW EQUIP SETUP: OptiPlex 7070 SFF 
W#20190704[Edit Inv] and monitor W#20190844[Edit Inv]  to Maaske 
231replacing WIN7 PC

Your new computer is finished updating and ready 
to be delivered. Please let me know when you are 
available so I can come set it up for you.
Thank you!
Joe
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Tricia Flaherty Jan 03, 2020 03:23 PM 
W#20190704[Edit Inv] PC and monitor W#20190844[Edit Inv] are on the 
inventory Counter in ITC008 with New Equip Setup form to 
replace a WIN7 PC W#20090160[Edit Inv] not sure if that W# is right 
just a guess from inventory? for Brian Kaufmann.
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