Service Request Ticket

Service Request Information

CONTACT	Name	Gardner, Tammy	Date	Jan 06, 2020 09:34 AM
	Department	Child Development Center	Phone	88238
	Location		Email	gardnert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140233 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5F8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	5F8ST12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1 Isee Stella 9.1.3
	Wired NIC	34:17:EB:C2:A3:72

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 08, 2020 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 08, 2020 10:08 AM	done!	Add Attachment
Alix Karkanen	Jan 07, 2020 08:17 AM	Still needs cable for second monitor	Add Attachment
Peter Puettmann	Jan 06, 2020 10:32 AM	replaced with loaner 20120834	Add Attachment
Peter Puettmann	Jan 06, 2020 10:05 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joe Collinsworth	Jan 06, 2020 09:37 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Stephanie Magee	Jan 06, 2020 09:34 AM	**This is an email** It was saying Hard drive not found. No bootable device found. We restarted it. We did the diagnostic test.	Add Attachment
Stephanie Magee	Jan 06, 2020 09:34 AM	**This is an email** Hi, I am worried that we have had another computer crash at the CDC. Can we please request a call. It is the front desk 20140233	Add Attachment