Service Request Ticket - # 75006

Service Request Information

CONTACT Name Gilbert, Sophie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2020 10:37 AM
Department Admissions Office Phone 88517
Location Email gilbertsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141242[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2XVHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 2XVHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FE:A4

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 30, 2020 03:43 PM 
actually done this time
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Alix Karkanen Jan 17, 2020 01:55 PM 
Loaner now won't let her 'sleep' the computer or 
turn it off. Give her a call before coming over.
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Peter Puettmann Jan 17, 2020 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jan 17, 2020 10:37 AM 
DONE!
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Peter Puettmann Jan 08, 2020 11:36 AM 
gave loaner. need to reimage computer
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Peter Puettmann Jan 06, 2020 02:34 PM 
its on your desk. 20141076[Edit Inv]
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Peter Puettmann Jan 06, 2020 11:55 AM 
she needs a loaner PLEASE!
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Megan Thibeault Jan 06, 2020 10:38 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Jan 06, 2020 10:37 AM 
Her computer takes awhile connecting to any wifi. 
After the third time restarting it she was able to 
get to the portal page. She would like someone to 
go check it out.
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