Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 06, 2020 12:15 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160959 (opens in a new window)	Bldg/Room	BELL 231A
	Service Tag	157ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	157ZKH2	Location	Soc Sci Office, PT Faculty/student worker
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0B:4A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 09, 2020 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 09, 2020 10:44 AM	done	Add Attachment
Bradley Karkanen	Jan 08, 2020 11:17 AM	Task reassigned to Peter Puettmann.	Add Attachment
Lourdes Salazar	Jan 08, 2020 11:14 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lourdes Salazar	Jan 08, 2020 11:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Jan 08, 2020 11:14 AM	now cannot even log onto the computer. The student is only here until 2pm, so they are asking for help as soon as possible.	Add Attachment
Bradley Karkanen	Jan 06, 2020 02:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 06, 2020 02:31 PM	I deleted the users profile. So the issue should be resolved.	Add Attachment
Megan Thibeault	Jan 06, 2020 12:45 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Jan 06, 2020 12:15 PM	**This is an email** Aloha UCS Service Request, There is a computer within the Social Science Division Office in Bellamy Hall (BELL231A), that has been having a pop up error whenever trying to open images (JPEG,PNG,etc.) that states, "Invalid value for registry". The computer WOU ID # is 20160959. For anything else, please call 503-838-8288. Mahalo,	Add Attachment