Service Request Ticket - # 75017

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2020 12:48 PM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20160221[Edit Inv] (opens in a new window) Bldg/Room SSC 222
Service Tag Description Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
Serial No. 00009999994605586787 Location Kenddall Rosales

CPU Unknown


OS Unknown Software Microsoft VDA subscription from P0101072, VMWare View Premier with Maint from P0101072

Wired NIC 00:80:64:F4:2F:7D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 09, 2020 10:49 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 09, 2020 10:49 AM 
Brittany created a new user and OU for the math 
center, and I updated the login user on the 
station.  It is working now.
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John Rushing Jan 07, 2020 04:23 PM 
I had to do 3 firmware upgrades, remove and add 
the new certs, and change the connection server 
from wouvdi.wou.edu to vdi.wou.edu
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Megan Thibeault Jan 07, 2020 03:00 PM 
Task reassigned to John Rushing.
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Alix Karkanen Jan 06, 2020 12:48 PM 
Laurie says the kiosk in HL228 will not display 
kiosk mode.
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