Service Request Ticket - # 75028

Service Request Ticket - # 75028

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Service Request Information

CONTACT	Name	Pettenger, Mary	Date	Jan 06, 2020 03:23 PM
	Department	Social Science	Phone	88301
	Location		Email	pettengm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180223 (opens in a new window)	Bldg/Room	NPE 114
	Service Tag	7608HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7608HQ2	Location	Smart Classroom Instructor Station UPG TBA
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:86:2B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 27, 2020 11:28 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Jan 27, 2020 10:13 AM	Remappes her drives. They are showing up now	Add Attachment
Reggie Johnson	Jan 27, 2020 08:44 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jan 23, 2020 10:29 AM	**This is an email** 9:50 please as my class starts at 10:00 (there is not another class is the room before me) The computer did update during the middle of my lecture last week and gave me access to the i drive ... but it says that there isn't a network link (I can't remember the exact term) so that I could map the drive myself. I need the h drive so I can access materials for the course.	Add Attachment
Megan Thibeault	Jan 23, 2020 10:26 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 23, 2020 10:26 AM	**This is an email** Hello - I called in on Tuesday and spoke with someone to come this Monday (27th) to meet as, no the H drive is still not mapping in the classroom. Thank you, Dr Pettenger	Add Attachment
Megan Thibeault	Jan 23, 2020 10:05 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 23, 2020 10:05 AM	**This is an outgoing email** Hi Mary, I need some additional information regarding service request #75028 Description: 1/17 @9:50ish in NPE 114 H drive help We were just wondering if you still needed assistance with your H drive in NPE 114? Thanks, Megan	Add Attachment Public
Alix Karkanen	Jan 22, 2020 03:49 PM	114	Add Attachment
Megan Thibeault	Jan 14, 2020 07:40 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Jan 13, 2020 03:39 PM	Mary would like someone to meet her at 9:50ish on Friday in NPE 114 to help find her Hddrive	Add Attachment
Bradley Karkanen	Jan 13, 2020 03:24 PM	SCCM shows Office 2019 installed	Add Attachment
Gino Salazar	Jan 08, 2020 10:52 AM	emailing user	Add Attachment
Bradley Karkanen	Jan 06, 2020 04:43 PM	I just pushed office to this.	Add Attachment
Alix Karkanen	Jan 06, 2020 03:23 PM	Mary called to let us know that there is no Microsoft word/power point, etc on the new teaching station in NPE 114.	Add Attachment