Service Request Ticket

Service Request Information

CONTACT	Name	Cannon, Melissa	Date	Jan 07, 2020 09:07 AM
	Department	Behavioral Sciences Division	Phone	88512
	Location		Email	cannonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150771 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
	Serial No.	C02RW1LUFVH6	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2015004715,Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016; TRANSFER TO NEW LAPTOP W#20190529 APR2020 SR75860: ATLAS.ti Educational Single User License (PC & MAC) from vISA2015005438, SPSS v* from Student Tech site license auth codes renews July 1st every year(v24 AUG2017); MAXQDA Plus v12 Single-User ED license VISA201706553 AUG2017 SR64663;
	Wireless NIC	98:01:A7:A0:80:87
	Bluetooth NIC	98:01:A7:A0:80:88

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 13, 2020 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 13, 2020 10:11 AM	This one is good, I reinstalled her adobe for her at the program at the end of the day friday	Add Attachment
Katherine Reynoso	Jan 10, 2020 04:59 PM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Jan 10, 2020 03:45 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Jan 08, 2020 08:30 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jan 08, 2020 08:23 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Jan 07, 2020 09:07 AM	**This is an email** Hello, I need to have my Acrobat license renewed. 1pm or 4pm tomorrow would work for me, if someone is available then. Thank you!	Add Attachment