Service Request Ticket - # 75043

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2020 09:39 AM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160126[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20G1QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20G1QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:7F:35

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 08, 2020 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Jan 07, 2020 11:08 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Jan 07, 2020 10:31 AM 
AND! - PDFs don't open and the preview pane on 
the File Explorer doesn't work.  These are things 
that I use multiple times a day.  Not to mention 
that response of programs opening are really 
really slow.

Thanks!
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Alix Karkanen Jan 07, 2020 09:39 AM 
****This is an email****
Hi,

I have no sound after the upgrade.  I've googled 
how to fix it, and nothing works -- in fact, now 
I have a little red x next to my audio icon.  

I also went through the Microsoft sound 
troubleshoot that seems to be automatically on 
the system and that said there was a problem, but 
it didn't fix it.

Also - I need to have Filemaker Pro reinstalled 
on my computer.
I'll be available today after 2:00, or tomorrow 
after noon.
Thank you!

Sarah
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