Service Request Ticket

Service Request Information

CONTACT	Name	Villeneuve, XuanXuan	Date	Jan 07, 2020 09:55 AM
	Department	Business Services	Phone	88231
	Location		Email	villeneuvex@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170255 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	4CMSHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CMSHL2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:60:AB

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 10, 2020 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 10, 2020 01:57 PM	Checked with her and its all good now, told her to call us again if it happens again	Add Attachment
Megan Thibeault	Jan 09, 2020 11:45 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jan 09, 2020 11:45 AM	Can you check with this user	Add Attachment
Megan Thibeault	Jan 09, 2020 11:39 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Jan 07, 2020 09:56 AM	John mentioned selecting safe mode when Outlook crashed, but it has not. He said it might need to be re-installed.	Add Attachment
Alix Karkanen	Jan 07, 2020 09:55 AM	Screen shot will not upload	Add Attachment
Alix Karkanen	Jan 07, 2020 09:55 AM	**This is an email** My Outlook Search Feature is not working; every time when I tried to search an email, I am facing an error message as shown below:	Add Attachment