Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Jan 07, 2020 09:58 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6W3LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6W3LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018;
	Wired NIC	98:90:96:DA:51:45

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 14, 2020 09:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 14, 2020 09:06 AM	Delivered and set this up!	Add Attachment
Gino Salazar	Jan 14, 2020 08:47 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Jan 14, 2020 08:01 AM	When someone gets the chance, can they deliver this back to the library?	Add Attachment
Katherine Reynoso	Jan 10, 2020 03:33 PM	Started reimage at our office.	Add Attachment
Katherine Reynoso	Jan 10, 2020 02:45 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Jan 07, 2020 09:58 AM	**This is an email** Good morning, Computer #20141153 in HL 117 (ILL student computer #B) is running extremely slow. We have restarted (completely shut down) the computer several times and I ran a defrag and disk clean up. Still runs very slow. Would you schedule one of your technicians to come to check out the computer, please? Thanks, Lori Bullis	Add Attachment