Service Request Ticket

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Service Request Information

CONTACT	Name	Powell, Tracy	Date	Jan 07, 2020 10:11 AM
	Department	Behavioral Sciences Division	Phone	88299
	Location		Email	dalket@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181088 (opens in a new window)	Bldg/Room	TODD 329
	Service Tag	883XDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883XDW2	Location	Tracy Powell, NTT Assistant Professor
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:16

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 16, 2020 10:48 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jan 16, 2020 10:48 AM	done	Add Attachment
Joe Collinsworth	Jan 15, 2020 04:37 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Jan 15, 2020 01:54 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jan 15, 2020 01:54 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Jan 14, 2020 05:01 PM	**This is an outgoing email** Hi Tracy, I need some additional information regarding service request #75047 Description: GFA SETUP Dell PC desktopW#20181088 to replace W#20130917 for Tracy Powell TODD329 orig: Loud fan W#20130917 I'm Katherine from UCS. We have your GFA replacement ready to be delivered. If there is no special software required on the computer, it is ready to be delivered. If you can send me a list of preferred times to deliver this it would be appreciated. Thank You, Katherine	Add Attachment Public
Megan Thibeault	Jan 14, 2020 03:24 PM	Machine is back in 008	Add Attachment
Megan Thibeault	Jan 14, 2020 03:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 14, 2020 03:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 14, 2020 03:24 PM	The machine is ready to roll. Admin rights have been added AD has been updated. Please contact the user for setup and delivery. The email address doesn't look right in the SR her username was powellt	Add Attachment
Megan Thibeault	Jan 14, 2020 11:59 AM	Starting image at my desk	Add Attachment
Peter Puettmann	Jan 09, 2020 10:54 AM	old pc is on win 10	Add Attachment
Tricia Flaherty	Jan 07, 2020 04:37 PM	opps put wrong W#s in previous not her new station is W#20181088 and monitor W#20181132 to repalce W#20130917	Add Attachment
Tricia Flaherty	Jan 07, 2020 04:33 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 07, 2020 04:33 PM	I have put a new PC desktop W#20180917 and monitor W#20181131 on the Inventory counter in ITC008 with a GFa setup form to replace W#20130917 for Tracy Powell in TODD329.	Add Attachment
Katherine Reynoso	Jan 07, 2020 04:20 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Katherine Reynoso	Jan 07, 2020 04:18 PM	**This is an outgoing email** Hi Tracy, I need some additional information regarding service request #75047 Description: Loud fan I'm Katherine from UCS. I was able to stop by your office earlier today. I ran diagnostics on your computer and it looked like it was still working good, but I was able to hear a little bit of the grinding noise. We are going to be able to replace your computer because it old enough for a GFA replacement. It should hopefully take about a week to two weeks to get that started. For the replacement, we do ask you to have all your information you want to keep backed up to your H. drive. Additionally, if you can let me know if there is special software that you would like to keep. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jan 07, 2020 04:09 PM	I went to the office. The diagnostics came back fine. However, it seemed like the the motherboard bard fan? the red one? is a little loose and probably going bad.	Add Attachment
Katherine Reynoso	Jan 07, 2020 03:26 PM	I called both Tracy and Michelle. No answer, left a voicemail for Michelle to call back for when she is available so the door can be open.	Add Attachment
Alix Karkanen	Jan 07, 2020 10:11 AM	racy was in contact with Gino (no ticket) about possibly getting a computer replacement. Mentioned something about meeting Monday but no one came by. The fan is loud but the computer is running. If it needs to be taken please set her up with a loaner. If you need to get into her office, get in contact with Michelle Gallagher.	Add Attachment