Service Request Ticket - # 75061

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2020 03:22 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171068[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag CSLJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLJRP2 Location SL GFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:26:D8

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 08, 2020 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 08, 2020 02:07 PM 
It was fixed. they plugged both DP cables into the 
computer.
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Megan Thibeault Jan 08, 2020 02:05 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Jan 07, 2020 03:23 PM 
Contact Info: Kayla martin
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Public
Lourdes Salazar Jan 07, 2020 03:22 PM 
They moved computers around and are now receiving a 
"no DP cable error" and the computer will not turn 
on. Kayla Martin
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