Service Request Ticket - # 75063

Service Request Information

CONTACT Name Macdonald, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2020 03:59 PM
Department Natural Science Division Phone 88337
Location Email macdonas@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181087[Edit Inv] (opens in a new window) Bldg/Room DFSC 117
Service Tag 884SDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884SDW2 Location Scott MacDonald, NTT Biology

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010862 MAR2020, Eligible for Free UPGRADE to CAMTASIA 2020 APRIL/MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019011012 APR2020 order11963;

Wired NIC 6C:2B:59:E6:23:DA

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 14, 2020 08:51 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Joe Collinsworth Jan 13, 2020 12:50 PM 
Scheduled for tuesday @ 8
 Add Attachment
Tricia Flaherty Jan 13, 2020 12:49 PM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Joe Collinsworth Jan 13, 2020 08:10 AM 
Task reassigned to UCS Tech.
 Add Attachment
Joe Collinsworth Jan 13, 2020 08:10 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Joe Collinsworth Jan 13, 2020 07:56 AM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding 
service request #75063

Description: GFA SETUP: Dell OptiPlex 7060 SFF 
desktop W#20181087[Edit Inv] to replace W#20121260[Edit Inv] for Scott 
MacDonald  DFSC 117

Your new computer is finished updating and ready 
to be delivered. Please let me know when you are 
available and I will come set it up for you.
Thank you
Joe
 Add Attachment
Public
Peter Puettmann Jan 09, 2020 10:57 AM 
old pc is on win 7
Add Attachment
Tricia Flaherty Jan 07, 2020 03:59 PM 
There is a new Desktop W#20181087[Edit Inv] and new monitor W#20181131[Edit Inv] to go to 
DFSC117 for NTT professor in Biology Scott MacDonald on the inventory 
counter in ITC008.  It is to replace W#20121260[Edit Inv] which has 2 SR's open for 
Malware/sophos alert and WIN 10 upgrade( see SR#74719 & SR#74872.
Add Attachment